My oldest brother is an architect. Early in my career, he would smirk when I talked about brands as if they were buildings – that classic Parthenon-looking thing with a foundation, pillars and such. He gets the metaphor of course – the idea of a solid base, structural integrity, and a need for a unifying design idea. He can even empathize with the struggles we have as “brand architects” in trying to bring clients around to our vision of what this creation of ours could be.
What puzzles him is what happens after the building is done. He gets to walk away. His work is done. The building is finished and can only be changed through demolition or massively expensive remodels. Oh sure, you can make some superficial changes after the fact. Alter the paint scheme or swap out the window coverings, but think about it: Can you grow the building? Can you move it if there is a better opportunity elsewhere? Can you protect it if the neighborhood goes south? What my brother found most bizarre was that the analogy was in direct opposition to everything I had ever talked about when we discussed my favorite clients and the brands I respected most. The problem with using a building as our metaphor is that it is a static, inert object with limited growth potential and almost no ability to adapt.
My view of most brand architectures is probably considered heretical because I believe they do more harm than good.
Here are some reasons why:
1. Like a drug, they are addictive and while at first they might make us feel powerful and euphoric, will ultimately lead to our demise. We become dependent upon them and soon the drug is in control. I have seen great ideas killed because the concept doesn’t have a place in the structure. It is not that the idea violates the brand values, it is just that no one ever thought about it that way before and so a brilliant and potentially effective concept dies due to a lack of imagination and creative freedom.
2. Brand architectures are fool’s gold. They trick us into thinking we have actually created something. In reality they are paper tigers into which we somehow invest a false sense of accomplishment and completeness.
3. As soon as the building is finished it starts to decay. Our function, our goal, is to guide and grow something much more organic, a brand that can mutate with a better future than being knocked down by a wrecking ball.
4. We need to stop kidding ourselves into thinking anything we do can be as rigid or stable as a building ¬– it implies that we can relax and trust in the structure. Our goal should be instability because instability equals nimbleness.
5. Even the greatest, most enduring buildings have one fatal flaw. People have to go to the building; the building can’t go to the people. The old metaphor worked when brands were in control and it was a one-way relationship. The world just doesn’t work that way anymore; it is too fluid.
The best strategists I know operate like biologists and environmental scientists. They bristle at being forced to operate in an engineer’s world. They can’t afford a static and myopic view of the world because the interrelations of ecosystems, survival of the fittest and adaptation are what really matter. Resilient brands are living things, not static, dead buildings.
Being a good biologist requires some important traits. First, they are curious, looking for linkages between things that on the surface do not seem entwined. Looking for why things are the way they are, how things can be manipulated, why some things thrive and others die.
Second, they are comfortable with chaos. They know that in a complex system it is impossible to predict what will happen next. Externalities, strange attractors, mutations and migrations all impact the success or failure of an organism in any environment.
They understand that things at a microscopic level can have mass impact, and how global shifts will have an effect on the smallest organism, how macro- and microelements interact. Strategists who fall in love with tactics don’t see the ice caps melting and those living in the clouds don’t see the bacterial infection killing the trees. We need to know what is ailing our brands and what makes them great, but we also need to step back and see the bigger picture.
Finally, biologists worship at the altar of adaptation. They know that adaption never stops. All strategists who are halfway decent at their jobs never stop watching, digging, investigating and looking for clues. The job doesn’t end once the brief is delivered, but all too often that is the perception and planners are faced with the daunting task of tearing down a structure they helped build. Worse still is the idea that once the strategy is set, the planning job is complete. Nothing is further from the truth – the hard work for the strategist has just begun.
Our goal for brands is that they become successful species propagating like crazy, spreading seeds across a wide swath of geographies by adapting to new environments. Like humans, cockroaches and weeds.
The big advantage brand builders have over biologists is that we get to create and modify our organisms while they tend be observers. It is this act of creation and, more specifically what we create, that most concerns me.
Look, I can knock out a brand architecture with the best of them, and I know they serve a purpose for getting everyone on the same page and cataloging important aspects of what the company or brand is all about TODAY. They keep people from drifting off into territories where the brand can’t survive. However, in the wrong hands, they are deadly. They become an inviolate, unwieldy, dumping ground for everything anybody wants to say about the brand, and then become, at best, useless. At worst, they become a checklist for creative and then the well-intentioned structure is downright damaging.
A more organic model is one based on a single core belief at the cellular level that can guide decisions as the need to make those decisions arises – an internal guiding spirit, not an immutable structure.
At Martin, we spend a lot of time understanding the nucleus of a brand and use that to determine what we think the brand should look like in the future. It is a loose and open-ended construct that looks like something you’d see in a textbook on cellular biology (by the way, so does Sinek’s golden circle).

This is not so much about swapping one metaphor for another as it is a caution about becoming a slave to them. We need to continue to build stuff, we just have to make sure we’re building launch pads and not prisons. We should keep it simple, and then start monitoring our environments. Look out for things that are altering the ecosystem around us – there could be new competitors for scarce resources, changes that create new threats and opportunities. We have to be ready to move, adapt and mutate or risk extinction.
— David Griffith, SVP/Group Planning Director